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SAP AG is a global provider of e-business solutions. SAP has traditionally provided enterprise resource planning (ERP) solutions, with one of the largest installed customer bases among competing providers in this space. SAP’s set of e-business solutions include the following: • Customer relationship management. mySAP CRM enables real- time availability checks, contract management , billing management, fulfillment visibility, and order tracking, and it connects front-end and back-end customer systems into a single system. • Supplier relationship management. mySAP SRM supports supplier collaboration by automating processes with suppliers for all purchased goods and services. • Product lifecycle management. mySAP PLM enables collaborative engineering, custom product development, and project, asset, and quality management among multiple business partners. • Business information warehouse. mySAP BW forms the core of the mySAP business intelligence offering, providing an independent data warehousing and reporting solution capable of gathering information from internal SAP and external data sources. • Supply chain management. mySAP SCM helps manufacturing organizations track financial, informational, and materials processes and identify processing exceptions. With mySAP SCM, departments and business units can gain greater visibility into inventory, planning, and scheduling.