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This white paper discusses findings from performing the SAP Customer Relationship Management (CRM) benchmark and provides considerations for implementing SAP’s CRM software in a Dell hardware environment. Executive Summary SAP provides Customer Relationship Management (CRM) software for the following business areas: Marketing, Sales, Service, E-commerce, Interaction center operations and management, and Channel Management. According to the research company AMR Research, SAP is growing faster then Siebel (largest CRM vendor) in terms of sales growth (“SAP preps for fresh wave of CRM activity,” Computer Business Review, Dell SAP Competence Center performed the SAP Interaction Center (IC) standard mySAP CRM 2005 application benchmark (hereafter referred to as the “CRM benchmark”) to assist the Dell SAP customer community to gain a better understanding of the hardware requirements when implementing the SAP CRM solution. The CRM benchmark solution consisted of the following hardware and software: a Dell PowerEdge 6850 server with a Dell/EMC CX 600 storage array, Microsoft Windows 2003 Enterprise Edition operating system (64-bit), Microsoft SQL 2000 database, and SAP Customer Relationship Management software version 5.0 (SP 41).