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The integration of SAP Business One with Microsoft Outlook™ allows you to synchronize contacts and opportunities, while gaining instant access to customer data from your E-mail using snapshot templates. SAP Print Layout Designer (PLD) provides you with templates for any document you may need during the sales process, such as quotations, order confirmations, and billing documents. Ongoing customer satisfaction is guaranteed with quick response to service and support calls. The service management tools in SAP Business One allow you to optimize the potential of your service operations, service contract management, and customer support. Enter service calls quickly and efficiently and use SAP Business One’s Solutions Knowledge Base to instantly find resolutions to customer support requests. Measure and track the utilization and response time of your service department by using tools, such as the service monitor, which gives you a real-time overview of the volume and duration of incoming service calls.